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LumoCodes Privacy Policy

Last updated: 24th of February 2026

This Privacy Policy applies to LumoCodes and all its products, services, websites, and applications, including current and future products such as CCTVpilot. LumoCodes (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. Some products may collect additional data specific to their functionality — users should check product-specific documentation for details.

1. Who We Are

Business Name: LumoCodes
Registered Address: LumoCodes, Elawaka Road, Kumbukwewa, Nikaweratiya
Contact Email: support@lumocodes.com

All products and services mentioned in this Privacy Policy are owned and operated by LumoCodes.

2. Data We Collect

Depending on the product or service you use, we may collect different types of information. Typical data includes:

Account Information

  • Name
  • Email address
  • Phone number
  • Company name

Technical Information

  • IP address
  • Browser type
  • Device information
  • Login timestamps

Payment Information

  • Billing information (name, address)
  • Note: Full credit card or payment card information is processed by third-party payment processors. LumoCodes does not store full credit card data.

Product-Specific Data

Some products may collect additional information necessary for service functionality, such as:

  • Installation site details
  • Camera serial numbers
  • User preferences
  • Other product-specific operational data

3. Purpose of Data Use

We use the information we collect to:

  • Provide and manage our products and services
  • Process payments and manage subscriptions
  • Improve our products and services
  • Communicate with users regarding updates, support, and important notices

4. Third-Party Services

We may use third-party service providers to host and process data on our behalf. These providers may vary depending on the product. Examples include:

  • Cloud infrastructure providers (e.g., Firebase, AWS, DigitalOcean)
  • Payment gateways (e.g., Stripe, PayHere)
  • Email services (e.g., Mailgun)
  • Analytics tools (e.g., Google Analytics)

All third-party providers act only on our instructions and are required to maintain reasonable security measures.

5. Data Storage & Security

  • Data is stored on third-party servers as described above.
  • We implement commercially reasonable security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We may retain personal data and project-related information only as long as necessary to provide our services or as required by law. When you delete your account or projects, we will remove your data from active systems. However, some information may be retained in backup or archive systems for:

  • Legal or regulatory compliance (e.g., tax, accounting)
  • Fraud detection and security
  • Resolving disputes

All retained data is stored securely and not used for any other purposes.

7. User Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections to inaccurate or incomplete data
  • Request deletion of personal data
  • Opt-out of marketing communications

For requests, please contact us at support@lumocodes.com.

8. Cookies and Local Storage

Our products may store information on your device to improve functionality, performance, and user experience. This includes:

  • Cookies
  • Browser local storage
  • App-specific cached data

These may contain identifiers, preferences, or temporary operational data. You can manage or clear this data using your device or browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our products and services after updates indicates acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of Sri Lanka.

11. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Email: support@lumocodes.com
WhatsApp: +94 77 020 LUMO

LumoCodes – Committed to protecting your privacy across all our products and services.